The net customer trust score of NatWest group increased overall from 2014 to 2020. During these years, the customer trust score presented an overall increased score for the two main branches of the group. In 2023, NatWest had a net trust score of 72, whereas the Royal Bank of Scotland had a net trust score of 63.
Annual customer trust in the NatWest group from 2014 to 2023, by business division
The source adds further comments: "The score is a net measure of of those customers that trust their bank (a lot or somewhat) minus those that distrust their bank (a lot or somewhat)."
Figures are relative to Q4 of each year.
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Royal Bank of Scotland. (February 16, 2024). Annual customer trust in the NatWest group from 2014 to 2023, by business division [Graph]. In Statista. Retrieved December 19, 2024, from https://www.statista.com/statistics/421252/customer-confidence-in-the-royal-bank-of-scotland/
Royal Bank of Scotland. "Annual customer trust in the NatWest group from 2014 to 2023, by business division." Chart. February 16, 2024. Statista. Accessed December 19, 2024. https://www.statista.com/statistics/421252/customer-confidence-in-the-royal-bank-of-scotland/
Royal Bank of Scotland. (2024). Annual customer trust in the NatWest group from 2014 to 2023, by business division. Statista. Statista Inc.. Accessed: December 19, 2024. https://www.statista.com/statistics/421252/customer-confidence-in-the-royal-bank-of-scotland/
Royal Bank of Scotland. "Annual Customer Trust in The Natwest Group from 2014 to 2023, by Business Division." Statista, Statista Inc., 16 Feb 2024, https://www.statista.com/statistics/421252/customer-confidence-in-the-royal-bank-of-scotland/
Royal Bank of Scotland, Annual customer trust in the NatWest group from 2014 to 2023, by business division Statista, https://www.statista.com/statistics/421252/customer-confidence-in-the-royal-bank-of-scotland/ (last visited December 19, 2024)
Annual customer trust in the NatWest group from 2014 to 2023, by business division [Graph], Royal Bank of Scotland, February 16, 2024. [Online]. Available: https://www.statista.com/statistics/421252/customer-confidence-in-the-royal-bank-of-scotland/
